I love Duque Salon. The Duques's talent with hair is a breath of fresh air, I am soo relieved to have finally found a salon I can trust. They also have a positive attitude toward life in general. Each time I visit I feel like I've been with family who truly cares for me, not just my hair. Having said that, I had an experience that surprised me. Duque has a policy of a min 24 hr cancellation or you pay for the visit. I can understand this, we all know time is money. However, I came to know this policy only works one way. When I received a cancellation call, day of my appointment, I was understanding, but surprised when the call ended without an offer of discount or coupon. Huh? My time is valuable. It doesn't matter that I was attending a special party that evening with hopes of looking fabulous. My time is valuable. To schedule another appointment, as you may know, is not soon. Even a 10% discount would have said so much.
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A breath of fresh air
Duque salon
10 January 2008
I love Duque Salon. The Duques's talent with hair is a breath of fresh air, I am soo relieved to have finally found a salon I can trust. They also have a positive attitude toward life in general. Each time I visit I feel like I've been with family who truly cares for me, not just my hair. Having said that, I had an experience that surprised me. Duque has a policy of a min 24 hr cancellation or you pay for the visit. I can understand this, we all know time is money. However, I came to know this policy only works one way. When I received a cancellation call, day of my appointment, I was understanding, but surprised when the call ended without an offer of discount or coupon. Huh? My time is valuable. It doesn't matter that I was attending a special party that evening with hopes of looking fabulous. My time is valuable. To schedule another appointment, as you may know, is not soon. Even a 10% discount would have said so much.