John Lewis

John Lewis is a chain of upmarket department stores operating throughout Great Britain. The chain is owned by the John Lewis Partnership.

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I really really trust them

Story by emmajane , United Kingdom

Simply the best retail stores in the UK. If ever there was a 3 minute warning I would head straight to John Lewis as ‘nothing bad could ever happen at John Lewis’. Excelling at both customer service and value the company has no employees as it is a true co-operative and therefore only has partners….

High quality, reasonable prices

Story by Deborah Mills , United Kingdom

There is something quintessentially British and understated about John Lewis. When I was younger I found it indistinguishable from any other slightly boring British high street store. But while the UK high street has become as brash, noisy and exciting as any other high street in any other city in the world, JL’s approach has…

John Lewis inspires my loyalty

Story by Doug Kessler , United Kingdom

John Lewis inspires my loyalty. It’s not just that I know it’s a partnership, owned by its staff. It’s that the staff act like owners. They’re professional, knowledgable and seem to genuinely want me to find the right product. It’s the mature, sensible, British version of manic American retail service overkill.

Service is not a thing of the past

Story by Anne Ware , New Zealand

I trust the John Lewis partnership stores for quality, price, choice, accessibility. Their service is second to none. Their staff (partners) are motivated employees who are keen to convey all the former. In a time-starved age, where service is a thing of the past, JL is truly a Lovemark for me.

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