Not once, but twice, I inquired about how I can get a well-worn L.L. Bean product repaired and both times, the associate returned it at no cost and gave me a brand new one. Their attention to and unwavering commitment to customer satisfaction is unmatched by any other retailer I know - including Nordstrom. I now consider L.L. Bean first before buying any outdoor equipment or clothing.
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Unwavering commitment
L.L. Bean
01 December 2004
Not once, but twice, I inquired about how I can get a well-worn L.L. Bean product repaired and both times, the associate returned it at no cost and gave me a brand new one. Their attention to and unwavering commitment to customer satisfaction is unmatched by any other retailer I know - including Nordstrom. I now consider L.L. Bean first before buying any outdoor equipment or clothing.