Bergdorf Goodman

I can't imagine life without them

Bergdorf Goodman, with exactly one store located at 5th Avenue and 59th Street in New York City, is a Landmark Lovemark. While Bergdorf's is owned by Neiman Marcus, it beats Neiman by miles in personal service, in-store experience and pure love. I am so happy that Neiman had the good sense to leave it be - singular and utterly unique. I can't imagine life without them. I dare any other store to top this story: I bought a YSL Muse Bag (if you don't know you don't know) in espresso brown. Very unfortunately, I got caught in the rain and - horrors! - the espresso bled on a white Celine skirt (ladies who shop are gasping as they read this, I'm sure). Of course Bergdorf 's customer service department immediately refunded the cost of the bag without question. But any high end store would do that. What blew my mind was that they took the white Celine skirt and attempted - 4 times - to clean the stain out to their high standards. Since they did not feel they could do so perfectly after 4 tries, they immediately wrote a check to me for the original purchase price of the skirt. The beauty part? The skirt was two seasons old. And I had not purchased it at Bergdorf's (an error I will never make again). Furthermore, they returned the not perfectly cleaned skirt to me and it was pretty darned clean. I wear it to this day. Top that, anyone. I double dog dare you.

Ruth, United States - 31 July 2008